Nobody likes spending time in dealership service departments, but some folks will at least have a slightly better time, according to JD Power. JD Power’s annual Customer Service Index study looks at customer opinions of both dealership and independent service facilities. JD Power polled some 70,000 owners and lessees of vehicles between 1 and 5 years old. Buick took home top honors for service satisfaction across mass-market brands. On the luxury side, Lexus reigned supreme. The study is primarily used for internal purposes at automakers and dealerships.
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